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Terms and Conditions.
Delivery Policy and Costs.
Most Deliveries are Free Delivery to Mainland UK, when necessary charges are applied to some Area Post Codes these charges are shown in our Online shopping. Some suppliers do not Deliver to certain Area Post Codes these are shown in our Online shopping.
We are able to deliver to the UK mainland only. All products on our website are delivered direct from our suppliers. Delivery of all products normally upto 28 working days, but please allow at least 4 working days after this time before contacting us if your product has not arrived within the specified 28 working days. Northumbria Leisure Buildings are entitled to make deliveries by installments or partial deliveries.
Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk.
In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of that organisation shall be accepted as proof of delivery of the goods to yourself.
Please Note: If access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch of the goods. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied. If the order is subsequently cancelled for a refund this will be treated as a cancellation under the Distance Selling Regulations 2000 and the original delivery charge will be taken from any refund issued. Should a delivery be refused at the delivery address, and re-requested for another date, we may, at our discretion charge for the second delivery since we met our delivery obligations with the initial delivery attempt. If you refuse an item that is being delivered for any reason when it arrives you must notify us immediately that you have refused delivery and the reason for refusal to northumbrialeisurebuildings @ hotmail.co.uk failure to notify us may result in the original delivery charge becoming payable. If delivery is refused because it is decided you no longer require the goods and the order is subsequently cancelled and a refund given the original delivery charge will be deducted from the refund issued to you.
It is the Recipient’s responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages must be noted on the consignment note. You should then notify us of the shortages within 48 hours of delivery. (Please see Packages/Parcels Missing on delivery section for further information)
It is your responsibility to ensure that your goods are checked before signing the delivery note. If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "Damaged". You must then notify us of any damage within 48 hours of receipt and we may require photographic evidence of the damage to be supplied to us. We will then arrange to collect and replace your item within the usual time scales as indicated in the terms of delivery or offer an alternative remedy. Signing of the delivery note as ‘unchecked or similar wording’ does not waive your right of notification to us for damage as detailed above. Signing the delivery note as ‘unchecked or similar wording’ will be deemed to have been accepted as undamaged. We cannot accept claims for damaged goods if the courier has obtained a clean signature for delivery or if more than 48 hours after delivery have passed. We cannot process claims for damaged packaging where the contents are undamaged. The function of the packaging is to protect the contents whilst the goods are in transit.
To Change or Cancel your Order.
If you would like to change or cancel your order, please Contact us as soon as possible!. If your order has been despatched, you will have to return the order at your expense to our Supplier. Once your order has been returned and checked, a refund of the product price will be made to you. If you would like us to arrange to pick up the order, we may do so but the cost still lies with you the customer.
Pay For Your Order.
Returns of Damaged Goods.
Prices.
All prices on our website include 15% VAT. Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item’s price is wrong (higher or lower than it should be) we will contact you straight away.
Ordering.
If you are unsure of ordering on site please call us on 08454596054 and we can go over any queries you might have. Otherwise you simply add products to your cart, then when you are ready, checkout using your credit card over a secure webpage. Once we have received payment a proof of purchase email will be sent to your specified email address from us.
You will be kept up to date at what stage your order is at through email.
Processing - We are processing your details and order, you can cancel at this stage but please let us know asap.
Complete - Your order is ready for shipping, it is too late to cancel your order.
Dispatched - Your order is on it's way, it is too late to cancel your order.
Stock.
If a product you order is out of stock we will inform you by phone or email as soon as possible,allowing you to cancel, or reorder this item then giving you a new delivery date. If you would like to cancel your order at this point we will refund your payment in full. Please note we try our best to keep stock availability up to date on our website.
Privacy.
We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services. We may at times disclose your delivery address information to trusted suppliers to help complete your order, so by using our web site you consent to us using the personal information you have given.
Your personal information will not be passed or sold to any third party or company at any point (unless it is a trusted supplier or we are legally obliged to) without your permission.
Company Details.
www.northumbrialeisurebuildings.co.uk website is owned and maintained by Northumbria Leisure Buildings.as a result of this you may find Northumbria Leisure Buildings on your credit card statement.